Warszawa 25.000 - 28.000 PLN

We are currently seeking a seasoned Service Delivery Manager to join our team. This opportunity offers a hybrid work environment, requiring presence in our Warsaw office 2-3 times per week. The offered salary ranges from 25-28,000 PLN per month. We are in search of candidates with 8-10 years of experience, who have managed medium to large-sized programs as a senior project manager or program manager. If you are a proactive leader with a strategic mindset and a proven track record of delivery, we would like to meet you!

Service Delivery Manager

• Manage client IT transformation by presenting alternative new solutions that can be leveraged from our capabilities and offerings,

• Oversee a group of senior project managers in a cross-tower deal, while leading the overall program,

• Understand the business requirements of an organization and aligning delivery to meet these standards,

• Focus on key priorities such as capacity/demand management, scope management, key initiatives status, and more,

• Act as the overall head of delivery for large-sized programs,

• Provide deep insights into account-level policies, procedures, and protocols,

• Navigate ambiguous situations, including complex customer interactions and the ability to drive through tough situations,

• Manage large programs and projects (50 FTE),

• Work across programs with complex process interfaces, globally distributed sites functions/sites, and overall high risk.

• Prior experience as a senior project manager or program manager for medium to large-sized programs,

• Familiarity with basic information security awareness protocols, software security in the SDLC lifecycle, and the OWASP top 10 concept,

• Strong interpersonal and communication skills, with an ability to interact effectively with diverse teams,

• Proven ability to manage large programs and projects.

• Your salary will be highly correlated with your skills and mindset: from 25.000 up to 28.000+ PLN gross per month,

• Possibility to shape the future of the youngest global leader in digital transformation,

• Unique culture with excellent opportunities for techno-functional career advancement,

• Full – time permanent contract of employment or B2B contract,

• PPK – employee pension program,

• Lux Med – private medical care for employees and family members,

• Reimbursement for glasses,

• 26 days of annual leave for all,

• Exciting and Challenging Projects,

• Collaborative and Dynamic Environment,

• Access to cafeteria system and benefits platform,

• Hybrid system of work,

• Life insurance,

• Referral bonus,

• Support in all formalities for foreigners (immigration team and local vendor),

• Language courses,

• Conferences, trainings & books,

• Hot & cold beverages,

• Fruits & snacks,

• Shower & bike parking,

• Chill room and playroom for children,

• Integration events.

About the Employer:

We would like to introduce you to Partner, a leading technology company that specializes in providing innovative solutions for the financial industry. As you consider your next career move, we believe it could be the ideal place for you to thrive and make a significant impact.

They pride ourselves on their cutting-edge technology and their commitment to delivering exceptional services to clients. As a company, they focus on developing advanced software solutions that enable financial institutions to optimize their operations, enhance customer experiences, and stay ahead in an ever-evolving market.

Partner’s Offering:

Exciting and Challenging Projects: Joining Partner’s team means working on exciting and challenging projects that push the boundaries of innovation in the financial technology sector. Their team tackles complex problems and creates solutions that make a real difference.

Collaborative and Dynamic Environment: They foster a collaborative and dynamic work environment where creativity and innovation are encouraged. You'll have the opportunity to work with talented professionals who are passionate about what they do, allowing for continuous learning and professional growth.

Cutting-Edge Technology: They stay at the forefront of technology trends. You'll have access to the latest tools and technologies, empowering you to develop your skills and stay ahead in the rapidly evolving industry.

Impactful Work: Their solutions have a direct impact on the financial industry, enabling their clients to streamline their operations, enhance their customer experiences, and achieve their business goals. As part of their team, you will contribute to creating transformative solutions that shape the future of finance.

Career Development: They believe in investing in employees' growth and development. You'll have access to various learning opportunities, training programs, and mentorship to help you excel in your career and reach your full potential.

Diverse and Inclusive Culture: Partner values diversity and inclusion. They embrace individuals from different backgrounds, experiences, and perspectives, fostering a culture that celebrates diversity and promotes equal opportunities for all.

Competitive Compensation and Benefits: They offer competitive compensation packages that reflect your skills, experience, and contributions. Additionally, they provide comprehensive benefits to support your well-being and work-life balance.

Join our Partner’s Team and become part of a dynamic environment that is driving innovation in the financial technology sector. Together, we can create solutions that shape the future of finance.

Recruitment process steps:

- Send your CV via H4H form or email: biuro@h4h.com.pl

- A 10-20 minutes phone call with H4H IT Consultant to enrich your application with missing details.

- A 15-30 minutes video call with our Partner’s Tech Leader, to evaluate your skills. We may redo it whether we have some better job offers for you.

- A video-call with our Partner’s Talent Acquisition Team to check in depth the alignment between you and values and culture of the Company.

- Welcome aboard!

About our recruitment process:

Our recruitment process is tailored to do our best to avoid that you or we realize that we’re not a perfect fit in two or six months. It might seem long, but every step serves a purpose and will allow us to get to know you better as much as it’ll help you understand more where you’ll be stepping in.

We also want you to have time to ask all your questions regarding your job description, the long-term vision of your team and the company, our values, with the relevant interlocutor in front of you.

The steps mentioned above can be rearranged depending on yours and the interviewer’s availability.

Please note that the position is Warsaw, Poland. Candidates must be eligible to work in Poland.

Note: We appreciate all applications; however, only shortlisted candidates will be contacted for further steps in the selection process.

How to nail your application:

• Tailor your CV to our specific job description and company. Attention to detail is important as an employee as it is as an applicant!

• Complete the different steps of the application process in a timely manner, to ensure you don’t miss out on this opportunity!

• Help us synchronize your availability with our Managers’ calendars to fulfil the video calls.

• Prepare your interviews and the questions you will ask at each step, depending on who’s conducting it.

• Any copy-pasted or non-personalized application will not be considered.

• Non-UE citizens will not be considered due to project requirements.

• Kindly include details of your experience with Project Management, and other relevant tools mentioned.

Direct contact to our TA Specialist:

To explore exciting career opportunities with us, please visit our website www.h4h.com.pl or reach out to Consultant responsible for the selection – Albert directly at: tel.: +48 730 922 375, a.welk@h4h.com.pl

We look forward to hearing from you and discussing how your skills and expertise can contribute to our vision.