• First-Line Support: Address user queries and troubleshoot SAP functionalities,

• Ticket Management: Monitor, triage, and prioritize support tickets, escalating complex issues to Level 2 support or relevant teams,

• User Assistance: Assist users in navigating SAP applications, conduct basic troubleshooting, and provide guidance on system usage and best practices,

• Documentation: Document support activities, resolutions, and procedures for future reference and knowledge sharing,

• Cross-Functional Collaboration: Resolve integration issues between SAP and other modules/systems,

• Knowledge Management: Contribute to the development and maintenance of support documentation, knowledge bases, and training materials,

• Testing and Validation: Participate in testing and validating SAP system changes, updates, and new configurations,

• Training Participation: Attend sessions to enhance personal knowledge and support capabilities.

• Fluency in both English and Polish, mandatory for effective communication with clients,

• 2-3 years of experience in SAP Fico,

• Excellent communication skills to interact effectively with users and global team members,

• Proficiency in respective SAP modules with an understanding of business processes and principles,

• Willingness to visit the office in Krakow twice a month for one day only.

• Your salary will be highly correlated with your skills and mindset: 26.000-28.000 PLN gross on permanent contract or 170-190 PLN/hour on B2B,

• Remote work model with only 2 days per month in Krakow’s office,

• Unique culture with excellent opportunities for techno-functional career advancement,

• Lux Med – private medical care for employees and family members,

• Exciting and Challenging Projects,

• Collaborative and Dynamic Environment,

• Access to cafeteria system and benefits platform,

• Life insurance,

• Referral bonus,

• Language courses,

• Conferences, trainings & books,

• Integration events. 

About the Employer: 

We would like to introduce you to Partner, a leading technology company that specializes in providing innovative solutions for the engineering industry. As you consider your next career move, we believe it could be the ideal place for you to thrive and make a significant impact.

They pride on their cutting-edge technology and their commitment to delivering exceptional services to clients. As a technologically advanced company, they focus on developing innovative software solutions that enable their partners to optimize their operations, enhance customer experiences, and stay ahead in an ever-evolving market.

Partner’s Offering: 

Exciting and Challenging Projects: Joining Partner’s team means working on exciting and challenging projects that push the boundaries of innovation in the financial technology sector. Their team tackles complex problems and creates solutions that make a real difference.

Collaborative and Dynamic Environment: They foster a collaborative and dynamic work environment where creativity and innovation are encouraged. You'll have the opportunity to work with talented professionals who are passionate about what they do, allowing for continuous learning and professional growth.

Cutting-Edge Technology: They stay at the forefront of technology trends. You'll have access to the latest tools and technologies, empowering you to develop your skills and stay ahead in the rapidly evolving industry.

Impactful Work: Their solutions have a direct impact on the financial industry, enabling their clients to streamline their operations, enhance their customer experiences, and achieve their business goals. As part of their team, you will contribute to creating transformative solutions that shape the future of finance.

Career Development: They believe in investing in employees' growth and development. You'll have access to various learning opportunities, training programs, and mentorship to help you excel in your career and reach your full potential.

Diverse and Inclusive Culture: Partner values diversity and inclusion. They embrace individuals from different backgrounds, experiences, and perspectives, fostering a culture that celebrates diversity and promotes equal opportunities for all.

Competitive Compensation and Benefits: They offer competitive compensation packages that reflect your skills, experience, and contributions. Additionally, they provide comprehensive benefits to support your well-being and work-life balance.

Join our Partner’s Team and become part of a dynamic environment that is driving innovation in the financial technology sector. Together, we can create solutions that shape the future of finance.

Recruitment process steps: 

1. Send your CV via H4H form or email: biuro@h4h.com.pl

2. A 20 minutes phone call with H4H IT Consultant to enrich your application with missing details.

3. A 30 minutes video call with our Partner’s Tech Leader, to evaluate your skills.

4. A video-call withs: our Partner’s Talent Acquisition Team to check in depth the alignment between you and values and culture of the Company.

5. Welcome aboard!

About our recruitment process:

• Our recruitment process is tailored to do our best to avoid you or we realize that we’re not a perfect fit in two or six months. It might seem long, but every step serves a purpose and will allow us to get to know you better as much as it’ll help you understand more where you’ll be stepping in.

• We also want you to have time to ask all your questions regarding your job description, the long-term vision of your team and the company, and our values, with the relevant interlocutor in front of you.

• The steps mentioned above can be rearranged depending on your and the interviewer’s availability.

• Please note that the position is remote so you can be based in any city in Poland. Candidates must be eligible to work in Poland.

• Note: We appreciate all applications; however, only shortlisted candidates will be contacted for further steps in the selection process.

How to nail your application: 

• Tailor your CV to our specific job description and company. Attention to detail is important as an employee as it is as an applicant!

• Complete the different steps of the application process in a timely manner, to ensure you don’t miss out on this opportunity!

• Help us synchronize your availability with our Managers’ calendars to fulfill the video calls.

• Prepare your interviews and the questions you will ask at each step, depending on who’s conducting it.

• Any copy-pasted or non-personalized application will not be considered.

• Non-UE citizens will not be considered due to project requirements.

• Kindly include details of your experience with software systems delivery, and other relevant skills mentioned.

Let’s talk!

To explore exciting career opportunities with us, please visit our website www.h4h.com.pl or reach out to Consultant responsible for the selection – Maria: tel.: +48 693 949 172,  maria.kasperkiewicz@h4h.com.pl  

We look forward to hearing from you and discussing how your skills and expertise can contribute to our vision.